Trusted Support For All Your Tech Needs
CORE MANAGED SERVICES SOLUTIONS
Keeping your technology running smoothly day in and day out is a challenge, especially for large businesses. PSM’s managed services offerings will ensure a safe and secure environment with more productive employees. We first understand your business, technology and people. We then implement solutions for performance enhancements, time and cost savings, and long-term planning.
Systems Management
Large or small, your IT systems require constant upkeep and management. But, hiring an entire IT department to handle this task may not make sense. Professional systems management from PSM remotely monitors your whole system and performs all necessary management processes to keep them healthy and efficient.
Consistent 24/7/365 monitoring allows us to identify any issues or outages before they happen and implement necessary fixes to keep your assets safe and online. We will also inventory your network assets, provide maintenance reports and ensure that network maintenance never interferes with your business connectivity.
We pride ourselves on matching solutions with needs, for example since 2018 we have protected over 90K potential security events through PSM Cisco Umbrella Clients.
We specialize in:
- 24/7 Monitoring & Remediation
- Maintenance & Patching
- Security Updates
- Root Cause Analysis
- System Health Checks
- Additions, Moves & Changes
We Specialize in
24/7 Monitoring & Remediation Maintenance & Patching Security Updates Root Cause Analysis System Health Checks Additions, Moves & Changes
Systems Management
Large or small, your IT systems require constant upkeep and management. But, hiring an entire IT department to handle this task may not make sense. Professional systems management from PSM remotely monitors your whole system and performs all necessary management processes to keep them healthy and efficient.
Consistent 24/7/365 monitoring allows us to identify any issues or outages before they happen and implement necessary fixes to keep your assets safe and online. We will also inventory your network assets, provide maintenance reports and ensure that network maintenance never interferes with your business connectivity.
We pride ourselves on matching solutions with needs, for example since 2018 we have protected over 90K potential security events through PSM Cisco Umbrella Clients.
Endpoint & Asset Management
Business technology changes with the tides, and so too do the daily workstation technology that we take for granted, like email, antivirus software, and computer OS.
PSM endpoint and asset management services ensure that your critical daily technology is always up to date, installation procedures documented, and mobile devices accounted for all day, every day.
We specialize in:
- PC & Laptop Deployment
- Endpoint Patching
- Endpoint Security
- Mobile Device Management
- Asset Management & Reporting
- Obsolescence Planning
We pride ourselves on combining industry-leading processes
At PSM, we work to build long-term strategic relationships by adding a human element to our managed services portfolio, which is unique to the industry. We pride ourselves on combining industry-leading processes with a hands-on support model that focuses on your core business, not just your IT systems.
Help Desk
PSM hires experienced help desk resources knowing that it is typically the face of the organization to the end users. The PSM Help Desk service combines our Chicago-based engineers with our live, U.S. based call center, providing expert advice and assistance for your technical needs 24/7/365.
We specialize in:
- On-Site & Remote Support
- 24/7/365 Availability
- SLA Backed
- Employee Onboarding & Offboarding Procedures
- Ticket Reports
- Trend Analysis
- Hardware & Software Procurement
Help Desk
We Specialize in
On-Site & Remote Support 24/7/365 Availability SLA Backed Employee Onboarding & Offboarding Procedures Ticket Reports Trend Analysis Hardware & Software Procurement