TRUSTED SUPPORT FOR ALL YOUR TECH NEEDS

Full-spectrum managed IT services for businesses of all sizes

Keeping your technology running smoothly day in and day out is a challenge, especially for large businesses. PSM’s managed services offerings will ensure a safe and secure environment with more productive employees. We first understand your business, technology and people. We then implement solutions for performance enhancements, time and cost savings, and long-term planning.

At PSM, we work to build long-term strategic relationships by adding a human element to our managed services portfolio, which is unique to the industry. We pride ourselves on combining industry-leading processes with a hands-on support model that focuses on your core business, not just your IT systems.

CORE MANAGED SERVICES SOLUTIONS

Virtual CIO Services

Managing the goings-on of your business’s information technology system is a big job for even the largest and most tech-savvy corporation. Adding a virtual CIO to the mix can help keep things running smoothly and keep you well-informed of the health and productivity of your technology.

PSM’s virtual CIO services provide IT guidance when and where it’s needed by meeting with your decision makers on a regular basis to assess and understand your goals and initiatives.

WE SPECIALIZE IN

Quarterly Business Review Vendor Management IT Budgeting Trend Analysis Monthly Capacity & Health Reporting

Systems Management

Large or small, your IT systems require constant upkeep and management. But, hiring an entire IT department to handle this task may not make sense. Professional systems management from PSM remotely monitors your whole system and performs all necessary management processes to keep them healthy and efficient.

Consistent 24/7/365 monitoring allows us to identify any issues or outages before they happen and implement necessary fixes to keep your assets safe and online. We will also inventory your network assets, provide maintenance reports and ensure that network maintenance never interferes with your business connectivity.

We pride ourselves on matching solutions with needs, for example since 2018 we have protected over 90K potential security events through PSM Cisco Umbrella Clients.

WE SPECIALIZE IN

24/7 Monitoring & Remediation Maintenance & Patching Security Updates Root Cause Analysis System Health Checks Additions, Moves & Changes

Endpoint & Asset Management

Business technology changes with the tides, and so too do the daily workstation technology that we take for granted, like email, antivirus software, and computer OS.

PSM endpoint and asset management services ensure that your critical daily technology is always up to date, installation procedures documented, and mobile devices accounted for all day, every day.

WE SPECIALIZE IN

PC & Laptop Deployment Endpoint Patching Endpoint Security Mobile Device Management Asset Management & Reporting Obsolescence Planning

Help Desk

PSM hires experienced help desk resources knowing that it is typically the face of the organization to the end users. The PSM Help Desk service combines our Chicago-based engineers with our live, U.S. based call center, providing expert advice and assistance for your technical needs 24/7/365.

WE SPECIALIZE IN

On-Site & Remote Support 24/7/365 Availability SLA Backed Employee Onboarding & Offboarding Procedures Ticket Reports Trend Analysis Hardware & Software Procurement