CAREERS

We are a fast-growing, dynamic managed service provider, delivering cutting edge cloud technologies. If you want to develop and stretch beyond the IT fundamentals and establish yourself as an expert in your field check out our open positions!

Get trained so well you could leave.. but treated so well you don't want to.

Who We Are

Porcaro Stolarek Mete Partners, LLC (PSM) is a consulting firm specializing in Technology and Talent services headquartered in downtown Chicago, Illinois. PSM is focused on long-term relationships with our clients, providing an environment to ensure career growth, the best corporate culture for our employees, and long-term sustainability.

What We Do

Our technology consulting focuses on helping small and medium-sized companies with an array of outsourced technology solutions and cloud strategies. Our Talent group is comprised of full-desk recruiters and business development professionals with the skills to help our clients hire the right team for their corporate culture.

Open Positions

We are a rapidly growing tech company looking to hire motivated, outside of the box thinkers, that align with our core values. We strive to hire individuals as excited as we are to implement, manage and empower businesses as well as workforces to change the world.

***All candidates must reside within 50 miles of downtown Chicago*** 

Premier Onsite Support

Disclaimer: PSM does not currently offer Work Visa Sponsorship

Job Description:

PSM Premier Onsite Support Specialist (POSS) are responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, mobile devices, vendor specific hardware & software, and cloud technologies. In addition, they are responsible for specific tasks related to relationship management, inventory management, and facilities control.

Functions, Duties & Responsibilities:

  • Consistent review and assignment of issues submitted to the ConnectWise Service Boards(s) through email, phone calls or alerts from monitoring systems.
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • System documentation maintenance and review in ConnectWise and IT Glue.
  • Take ownership for the quality of all on-site end-user support services. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Maintain PSM’s SLAs on all service tickets.
  • Maintain an 85% billable utilization.
  • Escalate service requests that require engineer level support.
  • Participation in the on-call rotation.
  • Maintain a systematic approach to IT asset management (ITAM) to ensure all devices are fully accounted for, deployed, maintained, upgraded, and disposed of on a timely basis.
  • Update all escalation procedures to ensure timely response and resolution for all IT incidents. This includes upto-date emergency contact information for client contacts, building management, major mechanical vendors, IT vendors, and internal PSM personnel.
  • Maintain up to date as-built documentation including network, voice, server, and circuit topology for troubleshooting, IT roadmap planning, and for continuity of business purposes.
  • Ensure all MDFs, IDFs, storage areas and IT work areas are in a clean, secure, and safe state.
  • Complete IT facilities risk assessment, identify risks\threats\vulnerabilities, report findings, and implement recommendations to ensure all major mechanical and security systems are properly maintained to avoid disruption to IT services.

KPI:

1) Close a minimum of 850 tickets per quarter.

2) Maintain a minimum of 80% client satisfaction rating.

3) 95% of tickets are followed up every 48 business hours.

4) Maintain a 90% answer rate when primary on after hours.

 

Competencies, Qualifications & Certifications:

  • Understanding and working knowledge related to: Client OS & desktop support (XP thru W10) | Microsoft Server OS | Active Directory| Web, spam, and anti-virus filtering | Office 365 suite & Exchange online | Remote access solutions |Server and desktop virtualization | Backup & disaster recovery solutions.
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
  • Diagnosis skills of technical issues and ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Bachelor’s degree related to IT and 2 years’ experience in IT OR 3 years’ experience in IT Consulting.
  • MCSA certification preferred.

Apply Now

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Benefits

Comprehensive Health Plans
Paid Time Off
Company Sponsored Certifications
Community Volunteer Events
Commuter Benefits & Convenient Location
Game Room
Happy Hour & Social Events
Perks & Bonuses
401K Match
Complimentary Drinks & Snacks

Don't just take our word for it...

See what past and present employees say about us!
Growing your IT Career At PSM

Establish yourself as an expert in your career!

Awards
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Fundraiser at Reggies Rock Club

Team Building at Punch Bowl Social

Extra Life Fundraiser

PSM Holiday Party

Charities we love

Supercar Event

J.P. Morgan Corporate Challenge

Holiday Party

Happy Hour

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(Managed Services, Cloud Services, Consulting, Cybersecurity, Talent)

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