CAREERS

We are a fast-growing, dynamic managed service provider, delivering cutting edge cloud technologies. If you want to develop and stretch beyond the IT fundamentals and establish yourself as an expert in your field check out our open positions!

Get trained so well you could leave.. but treated so well you don't want to.

Who We Are

Porcaro Stolarek Mete Partners, LLC (PSM) is a consulting firm specializing in Technology and Talent services headquartered in downtown Chicago, Illinois. PSM is focused on long-term relationships with our clients, providing an environment to ensure career growth, the best corporate culture for our employees, and long-term sustainability.

What We Do

Our technology consulting focuses on helping small and medium-sized companies with an array of outsourced technology solutions and cloud strategies. Our Talent group is comprised of full-desk recruiters and business development professionals with the skills to help our clients hire the right team for their corporate culture.

Open Positions

We are a rapidly growing tech company looking to hire motivated, outside of the box thinkers, that align with our core values. We strive to hire individuals as excited as we are to implement, manage and empower businesses as well as workforces to change the world.

***All candidates must reside within 50 miles of downtown Chicago*** 

Premier Onsite Support

Disclaimer: PSM does not currently offer Work Visa Sponsorship

Job Description:

PSM Premier Onsite Support Specialist (POSS) are responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, mobile devices, vendor specific hardware & software, and cloud technologies. In addition, they are responsible for specific tasks related to relationship management, inventory management, and facilities control.

Functions, Duties & Responsibilities:

  • Consistent review and assignment of issues submitted to the ConnectWise Service Boards(s) through email, phone calls or alerts from monitoring systems.
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • System documentation maintenance and review in ConnectWise and IT Glue.
  • Take ownership for the quality of all on-site end-user support services. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
  • Maintain PSM’s SLAs on all service tickets.
  • Maintain an 85% billable utilization.
  • Escalate service requests that require engineer level support.
  • Participation in the on-call rotation.
  • Maintain a systematic approach to IT asset management (ITAM) to ensure all devices are fully accounted for, deployed, maintained, upgraded, and disposed of on a timely basis.
  • Update all escalation procedures to ensure timely response and resolution for all IT incidents. This includes upto-date emergency contact information for client contacts, building management, major mechanical vendors, IT vendors, and internal PSM personnel.
  • Maintain up to date as-built documentation including network, voice, server, and circuit topology for troubleshooting, IT roadmap planning, and for continuity of business purposes.
  • Ensure all MDFs, IDFs, storage areas and IT work areas are in a clean, secure, and safe state.
  • Complete IT facilities risk assessment, identify risks\threats\vulnerabilities, report findings, and implement recommendations to ensure all major mechanical and security systems are properly maintained to avoid disruption to IT services.

KPI:

1) Close a minimum of 850 tickets per quarter.

2) Maintain a minimum of 80% client satisfaction rating.

3) 95% of tickets are followed up every 48 business hours.

4) Maintain a 90% answer rate when primary on after hours.

 

Competencies, Qualifications & Certifications:

  • Understanding and working knowledge related to: Client OS & desktop support (XP thru W10) | Microsoft Server OS | Active Directory| Web, spam, and anti-virus filtering | Office 365 suite & Exchange online | Remote access solutions |Server and desktop virtualization | Backup & disaster recovery solutions.
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
  • Diagnosis skills of technical issues and ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Bachelor’s degree related to IT and 2 years’ experience in IT OR 3 years’ experience in IT Consulting.
  • MCSA certification preferred.
Marketing Coordinator

Disclaimer: PSM does not currently offer Work Visa Sponsorship

Job Description:

At PSM, we’re offering an exhilarating opportunity for a Marketing Coordinator to thrive in a dynamic, autonomous environment. You’ll collaborate with diverse stakeholders, exercise independent judgment, and spearhead a wide array of marketing initiatives. Your creativity, passion for marketing, and dedication will be instrumental in shaping our brand identity, engaging our audience, and driving conversions. 

Functions, Duties & Responsibilities:

  • Collaborate with the Marketing Manager to develop and execute quarterly action plans, infusing innovative ideas to elevate marketing strategies. 
  • Deepen your understanding of PSM’s brand, services, and target audience to ensure all content aligns with our marketing objectives and reflects our brand identity. 
  • Manage and curate content across various platforms, nurturing audience engagement and boosting traffic to our platforms. 
  • Take charge of company social media channels, crafting compelling content to enhance audience interaction and bolster our online presence. 
  • Stay ahead of emerging marketing trends and best practices, seizing opportunities to optimize our marketing efforts. 
  • Ensure the quality and accuracy of all marketing materials, from proofreading to timely delivery. 
  • Update and maintain the company website and microsites, including the careers page, service pages, downloadable content, and blog to reflect current offerings and enhance user experience.   
  • Utilize a suite of marketing tools, including SEMrush, Adobe Suite, HubSpot, Google Ads, WordPress, and Canva, to optimize marketing performance. 
  • Develop and edit compelling video content to support marketing initiatives, including promotional videos, tutorials, and client testimonials, enhancing visual storytelling and engagement with our audience. 
  • Coordinate internal communications to generate excitement around marketing initiatives and foster alignment across teams. 
  • Create and maintain various company materials, such as eBooks, checklists, invites, blogs, offer summaries, case studies and more, ensuring consistency with brand guidelines.   
  • Contribute to additional projects and tasks as needed to support the marketing team’s growth and success. 

Competencies, Qualifications & Certifications:

  • Bachelor’s degree in Marketing, Communications, or a related field, or equivalent working experience. 
  • 1-3 years of experience in marketing. 
  • Strong analytical and critical thinking skills. 
  • Excellent communication skills and a collaborative team player. 
  • Strong project management skills with the ability to work independently and in a group setting. 
  • Passion for marketing and a commitment to continuous learning. 

Apply Now

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Benefits

Comprehensive Health Plans
Paid Time Off
Company Sponsored Certifications
Community Volunteer Events
Commuter Benefits & Convenient Location
Game Room
Happy Hour & Social Events
Perks & Bonuses
401K Match
Complimentary Drinks & Snacks

Don't just take our word for it...

See what past and present employees say about us!
Growing your IT Career At PSM

Establish yourself as an expert in your career!

Awards
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Fundraiser at Reggies Rock Club

Team Building at Punch Bowl Social

Extra Life Fundraiser

PSM Holiday Party

Charities we love

Supercar Event

J.P. Morgan Corporate Challenge

Holiday Party

Happy Hour

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(Managed Services, Cloud Services, Consulting, Cybersecurity, Talent)

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