CAREERS
Get trained so well you could leave..
Who We Are
Porcaro Stolarek Mete Partners, LLC (PSM) is a consulting firm specializing in Technology and Talent services headquartered in downtown Chicago, Illinois. PSM is focused on long-term relationships with our clients, providing an environment to ensure career growth, the best corporate culture for our employees, and long-term sustainability.
What We Do
Our technology consulting focuses on helping small and medium-sized companies with an array of outsourced technology solutions and cloud strategies. Our Talent group is comprised of full-desk recruiters and business development professionals with the skills to help our clients hire the right team for their corporate culture.
But treated so well you don't want to.
Open Positions
We are a rapidly growing tech company looking to hire motivated, outside of the box thinkers, that align with our core values. We strive to hire individuals as excited as we are to implement, manage and empower businesses as well as workforces to change the world.
***All candidates must reside within 50 miles of downtown Chicago***
The position entails working with a diverse group of stakeholders at all levels of the organization, and the individual will require independent judgment to plan, prioritize, and organize a diverse workload in a fast-paced environment. You’ll be part of a team building incredible and relevant content, marketing campaigns as well as a social footprint that will express PSM's essence, tone of voice, engage visitors with insightful and thought-provoking content and help us turn fans, followers and readers into leads and customers.
***All candidates must reside within 50 miles of downtown Chicago***
Responsibilities
This position will play a key role in assisting PSM’s Marketing Manager with marketing our services from email, social media, collateral, blogging and more.
- Assist Marketing with ideation and execution of quarterly action plans
- Understand our brand, services and customers to ensure content meets the marketing strategy and reflects the brand
- Manage company social media channels, including LinkedIn, Twitter, YouTube, and Facebook. While creating content that promotes audience interaction, increases audience presence on our company site, and encourages audience participation
- Work in collaboration with Marketing Manager to identify emerging marketing trends, best practices, and leverage that information to apply to PSM’s marketing
- Provide quality control for all marketing deliverables in a timely and accurate manner (proofreading, style guide, follow-up, etc.)
- Make minor updates to the company website (updating the careers page etc.)
- Work directly with the marketing team on the suite of marketing tools (email campaigns, SEMrush, Showpad, Paid ads, WordPress, Adobe Suite, etc.)
- Coordinate communications with our internal audience to build excitement around marketing offerings
- Organize, maintain and create company material including eBooks, checklists, invites, blogs, etc. and ensure they match brand guidelines
- Contribute to additional projects and take on additional responsibilities as needed to support the team as our company grows
Qualifications:
- BA/BS degree or equivalent working experience
- 1-2 years of proven experience in communications, marketing, or related field
- Strong analytical and critical thinking skills
- Solid communication skills and all-around team player
- Strong project management skills with the ability to work independently as well as in a group setting
- Have a passion for marketing and take every experience as an opportunity to learn
PSM’s SDR is responsible for identifying and cultivating new leads which result in new client acquisition. This is a pure hunting position where new logo prospecting activities are at the center of success. The SDR will report to the Senior Partner that oversees PSM sales and will work closely with the entire management team to ensure business continuity and success. OurSDRs achieve established monthly, quarterly, and annual sales quotas through the sale of PSM’s technology consulting and IT managed services. The primary pursuit is tied to the sale of technology services and other PSM services including Cloud Solutions and Talent and Telecom broker/agency. Sales performance and day to day activities will be measured by clearly established Key Performance Indicators (KPI) such as meetings, proposals, new contacts, etc. PSM is committed to an agnostic approach to technology consulting which results in many different types of client engagements. It is the SDR’s responsibility to get us in front of new prospective clients. The SDR will be responsible for following the sales plan, accurate tracking of all opportunities in the company CRM, ConnectWise, and other sales-related activities. PSM’s sales leader will work with the SDR on the development and execution of this plan.
***All candidates must reside within 50 miles of downtown Chicago***
Responsibilities
The successful candidate is passionate and proactive in driving new sales and company growth. The foundation of the SDR’s primary role is ultimate responsibility for hunting/prospecting new business opportunities. The SDR must be able to execute and exceed in the following core functional areas:
Presales Activities (30%):
- Responsible for building out a targeted list of companies to be prospected using tools provided by PSM (DiscoverOrg/Zoom info, LinkedIn, Crunchbase, industry print etc.), publicly available information in print and on the web, and leveraging their own personal and professional networks constructively.
- Responsible for researching prospective clients, their industries and associated news to ensure their prospecting approach is strategic and relevant to the prospective company.
- Responsible for running sales campaigns, including but not limited to email, cold call and canvassing, and events –continually searching for new leads (companies that respond favorably to a campaign).
- You will be asked to attend industry events, networking groups and other professional organizations where you can uncover new leads.
- Meet regularly with management to review statistics, adjust the sales campaigns, and shift away from any techniques that are not working.
- Track all business development activity in ConnectWise. New lead generation (70%).
- Articulate the company value proposition and what differentiates PSM in the market.
- Communicate and strategize with management on those who reply favorably to our campaigns.
- Bring PSM Management and engineers to meetings to assist in the client acquisition process.
- Convert prospects and leads to clients.
- Schedule client facing meetings, identify and coordinate necessary resources from within PSM.
- Leads come directly from SDR’s prospecting efforts –occasionally, warm leads may come from PSM’s leadership team or from various sources throughout the organization but should not be expected.
- Follow-up with and establish relationships with prospects generated through the various campaigns.
- Assemble and deliver client presentations, Scopes of Work, and contract packages for client execution. SDR will always have access to managerial assistance and support.
- Schedule client facing meetings, identify and coordinate necessary resources from within PSM.
Typical Sales Process:
- Lead Generation
- Qualify Lead
- Set Face to Face Appointment
- Engage Operations team to win
- Stay engaged for first 60 days
- Handoff to Engagement Manager
- Get paid on deal for 3 years –Go find another one!
Qualifications:
- 1-5 years of sales experience, preferably in Technology Consulting and Staffing sales.
- Showcase a command of telling the PSM story.
- Grasp PSMs market differentiators, current offerings, and company goals.
- Relentless pursuit of the next lead.
- Ability to deal with rude and sometimes unruly recipients of campaign materials.
- Team player –working across all PSM practices and departments is critical to success.
- Must have excellent oral and written communications skills including effective follow up and presentation skills.
- Must have excellent attention to detail, a commitment to quality and meeting deadlines.
- Be results driven and customer focused.
- Strong integrity and always striving for excellence.
- Drive must come from the desire to exceed quota and help the company grow.
- SDR must have a passion for prospecting and selling.
- Desire to be a collaborative contributor within our coveted PSM culture.
This position will assist with implementing and supporting an ITS standards-based network refresh. Primary responsibility will be racking routers and switches, patching fiber and copper connections, updating cable plant database, and troubleshooting connectivity issues.
***All candidates must reside within 50 miles of downtown Chicago***
Responsibilities
- Work under general supervision.
- Maintains system documentation.
- Communicating networking issues to other employees and management.
- Troubleshoot simple network connectivity issues.
- Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate.
Experience
- Minimum requirements include knowledge and skills developed through 2 years of work experience in a related job discipline
Qualifications:
- Excellent customer service skills
- Excellent communication skills, especially in conveying technical concepts to a non-technical audience.
- Ability to diagnose simple network connectivity problems.
Working Conditions
- Some evening/weekend work required
- Work is a mixture of field and indoor office environment. Setup or maintenance of some peripheral equipment may require work in areas such as data rooms or wiring closets with restricted room for movement.
- Carry or lifts loads of 25 to 49 lbs.
PSM SR Service Desk Engineers are responsible for providing a level of escalation support to the rest of the service desk engineers, maintaining healthy support documentation for their assigned clients, and coordinating support trends with the Service Desk Manager for analysis.
***All candidates must reside within 50 miles of downtown Chicago***
Responsibilities
- Dispatch to client sites when support cannot be handled remotely
- Escalated IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Continued system documentation maintenance and review in ConnectWise/IT Glue
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
- Continual Improvement activities related to customer service, perception, and satisfaction
- Maintain PSM’s SLAs on all service tickets
- Maintain an 80% billable utilization
- Participation in the on-call rotation
- Billable activities include maintaining client documentation and support processes
KPI:
- Maintain a minimum of 90% client satisfaction rating
- Maintain 90% answer rate when primary on afterhours
Qualifications:
- Understanding and working knowledge related to: Client OS & desktop support (XP thru W10) | Microsoft Server OS | Active Directory| Web, spam, and anti-virus filtering | Office 365 suite & Exchange online | remote access solutions |Server and desktop virtualization | Backup & disaster recovery solutions
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
- Diagnosis skills of technical issues and ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is used to provide services
- Bachelor’s degree related to IT and 3 years’ experience in IT OR 4 years’ experience in IT Consulting
- MCSA certification preferred.
- ITIL Foundation, MD-100
- MS-900
PSM Service Desk Site Support engineers are responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, mobile devices, vendor specific hardware & software, and cloud technologies.
***All candidates must reside within 50 miles of downtown Chicago***
Responsibilities
- Consistent review and assignment of issues submitted to the ConnectWise Service Boards(s) through email, phone calls or alerts from monitoring systems
- Dispatch to client sites when support cannot be handled remotely
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- System documentation maintenance and review in ConnectWise and IT Glue
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
- Maintain PSM’s SLAs on all service tickets
- Maintain an 85% billable utilization
- Participation in the on-call rotation
- Escalate service requests that require engineer level support
- Participation in the on-call rotation
KPI:
- Close a minimum of 850 tickets per quarter
- Maintain a minimum of 80% client satisfaction rating
- 95% of tickets are followed up every 48 business hours
- Maintain 90% answer rate when primary on afterhours
Qualifications:
- Understanding and working knowledge related to: Client OS & desktop support (XP thru W10) | Microsoft Server OS | Active Directory| Web, spam and anti-virus filtering | Office 365 suite & Exchange online | remote access solutions |Server and desktop virtualization | Backup & disaster recovery solutions
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
- Diagnosis skills of technical issues and ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is used to provide services
- Bachelor’s degree related to IT and 2 years’ experience in IT OR 3 years’ experience in IT Consulting
Apply Now
Benefits
Comprehensive Health Plans
Paid Time Off
Company Sponsored Certifications
Community Volunteer Events
Commuter Benefits & Convenient Location
Game Room
Happy Hour & Social Events
Perks & Bonuses
401K Match
Complimentary Drinks & Snacks
Don't just take our word for it...
See what past and present employees say about us!
J.P. Morgan Corporate Challenge
Happy Hour at Punch Bowl Social
Holiday Heroes Volunteer Event
PSM Holiday Party
Charities we love
