CAREERS
Get trained so well you could leave.. but treated so well you don't want to.
Who We Are
Porcaro Stolarek Mete Partners, LLC (PSM) is a consulting firm specializing in Technology and Talent services headquartered in downtown Chicago, Illinois. PSM is focused on long-term relationships with our clients, providing an environment to ensure career growth, the best corporate culture for our employees, and long-term sustainability.
What We Do
Our technology consulting focuses on helping small and medium-sized companies with an array of outsourced technology solutions and cloud strategies. Our Talent group is comprised of full-desk recruiters and business development professionals with the skills to help our clients hire the right team for their corporate culture.
Open Positions
We are a rapidly growing tech company looking to hire motivated, outside of the box thinkers, that align with our core values. We strive to hire individuals as excited as we are to implement, manage and empower businesses as well as workforces to change the world.
***All candidates must reside within 50 miles of downtown Chicago***
Disclaimer: PSM does not currently offer Work Visa Sponsorship
Job Description:
PSM Premier Onsite Support Specialist (POSS) are responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include workstations, servers, printers, networks, mobile devices, vendor specific hardware & software, and cloud technologies. In addition, they are responsible for specific tasks related to relationship management, inventory management, and facilities control.
Functions, Duties & Responsibilities:
- Consistent review and assignment of issues submitted to the ConnectWise Service Boards(s) through email, phone calls or alerts from monitoring systems.
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- System documentation maintenance and review in ConnectWise and IT Glue.
- Take ownership for the quality of all on-site end-user support services. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Maintain PSM’s SLAs on all service tickets.
- Maintain an 85% billable utilization.
- Escalate service requests that require engineer level support.
- Participation in the on-call rotation.
- Maintain a systematic approach to IT asset management (ITAM) to ensure all devices are fully accounted for, deployed, maintained, upgraded, and disposed of on a timely basis.
- Update all escalation procedures to ensure timely response and resolution for all IT incidents. This includes upto-date emergency contact information for client contacts, building management, major mechanical vendors, IT vendors, and internal PSM personnel.
- Maintain up to date as-built documentation including network, voice, server, and circuit topology for troubleshooting, IT roadmap planning, and for continuity of business purposes.
- Ensure all MDFs, IDFs, storage areas and IT work areas are in a clean, secure, and safe state.
- Complete IT facilities risk assessment, identify risks\threats\vulnerabilities, report findings, and implement recommendations to ensure all major mechanical and security systems are properly maintained to avoid disruption to IT services.
KPI:
1) Close a minimum of 850 tickets per quarter.
2) Maintain a minimum of 80% client satisfaction rating.
3) 95% of tickets are followed up every 48 business hours.
4) Maintain a 90% answer rate when primary on after hours.
Competencies, Qualifications & Certifications:
- Understanding and working knowledge related to: Client OS & desktop support (XP thru W10) | Microsoft Server OS | Active Directory| Web, spam, and anti-virus filtering | Office 365 suite & Exchange online | Remote access solutions |Server and desktop virtualization | Backup & disaster recovery solutions.
- Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
- Diagnosis skills of technical issues and ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately.
- Understanding of support tools, techniques, and how technology is used to provide services.
- Bachelor’s degree related to IT and 2 years’ experience in IT OR 3 years’ experience in IT Consulting.
- MCSA certification preferred.
Disclaimer: PSM does not currently offer Work Visa Sponsorship
Join Our Collaborative Team: Become a part of our dynamic team at PSM, where you’ll thrive in an energetic and collaborative work environment. We seek candidates who are driven by a shared commitment to team success, possess intrinsic motivation, and excel in a rapidly expanding, competitive, and service-oriented atmosphere!
Job Description:
The Technical Architect (TA) is responsible for designing and implementing innovative solutions based on public, private, and hybrid cloud technologies. This role focuses on leveraging Microsoft 365, Azure, and security platforms. The TA will lead customer project deliveries, contribute to the sales process, develop solution-specific best practices, mentor other consultants, and support marketing and business development activities.
Functions, Duties & Responsibilities:
- Design solution architecture and lead the implementation of complex public, private, and hybrid cloud solutions in multiple specialty areas.
- Translate business requirements into solution architecture and technical tasks.
- Provide expert guidance to customers, driving solution architecture and ensuring alignment with business strategies.
- Lead technical tasks for mid-market or larger clients.
- Oversee and guide other consultants on service projects.
- Support the sales team by participating in scoping efforts and driving the creation of proposals and statements of work (SOWs).
- Serve as a subject matter expert and provide escalation support for technical issues.
- Assist leadership in maintaining and improving team competencies across key technology areas.
- Participate in account planning, sales strategy, and sales-focused meetings.
- Help identify new engagement opportunities, drive solution awareness, and interview new talent.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Competencies, Qualifications & Certifications:
- Strong communication skills, capable of producing advanced client-ready presentations such as assessments, road maps, and design documents.
- Demonstrated experience presenting technology recommendations from a business perspective.
- Ability to develop architecture design deliverables that map customer business requirements to solutions and technologies.
- Successful deployment and/or migration experience with at least two of the following technologies in customer environments of 250 seats or larger: Exchange Online, SharePoint, Teams, Intune, Azure IaaS/PaaS solutions.
- Experience deploying one or more Microsoft identity or security solutions in environments of 250 seats or larger, such as Azure AD Connect, on-premises AD, Azure Active Directory (AAD), Entra ID, MFA, or MIM.
- Experience deploying Azure technologies, including Azure Site Recovery, Azure Virtual Desktop, networking, firewalls, sizing, governance, and security.
- Knowledge of PowerShell command line and scripting language/techniques is a plus.
- General working knowledge of networking and security infrastructure, Microsoft 365 business solutions, VoIP, PBX and Enterprise voice solutions, SQL and database solutions, SAN/NAS devices, backup and disaster recovery, and compliance.
- At least one advanced-tier certification from Microsoft or another major platform vendor.
- A minimum of 5-7 years of experience delivering complex IT solutions, preferably as a systems integrator or part of a consulting organization.
- Bachelor’s degree preferred but not required if the candidate has sufficient work experience.
Disclaimer: PSM does not currently offer Work Visa Sponsorship
Job Description:
Join our team at PSM Partners as a Premier Onsite Support Specialist where you’ll be at the forefront of providing first-level support for service requests, ensuring seamless operation of technology across various platforms and environments. This role offers an exhilarating blend of technical troubleshooting, relationship management, and facility control, making each day diverse and exciting.
Functions, Duties & Responsibilities:
- Review and promptly address issues submitted to the ConnectWise Service Board(s) via email, phone calls, or monitoring system alerts, ensuring timely resolution.
- Provide expert IT support for technical issues concerning Microsoft’s core business applications and operating systems, guaranteeing optimal performance for our clients.
- Maintain and review system documentation meticulously in ConnectWise and IT Glue, ensuring accuracy and relevance to support efficient problem-solving.
- Take ownership of on-site end-user support services, maintaining quality and professionalism in every interaction with clients.
- Keep clients informed of incident progress, impending changes, and agreed outages, fostering transparent communication and trust.
- Uphold PSM’s service level agreements (SLAs) on all service tickets, ensuring client satisfaction and operational efficiency.
- Achieve an impressive 85% billable utilization rate, maximizing productivity and resource efficiency.
- Participate in the on-call rotation to address urgent support needs promptly and effectively.
- Systematically manage IT assets to ensure accountability, deployment, maintenance, and disposal in a timely manner, maintaining accurate records.
- Secure all spare desktops, laptops, and equipment, ensuring full protection and readiness for deployment.
- Update escalation procedures and maintain up-to-date emergency contact information for swift response and resolution of IT incidents.
- Maintain current documentation of network, voice, server, and circuit topology for troubleshooting and continuity of business purposes.
- Ensure cleanliness, security, and safety of IT work areas, equipment storage areas, and IT facilities to minimize risks and disruptions to IT services.
- Conduct risk assessments and implement recommendations to maintain major mechanical and security systems, safeguarding IT services from disruption.
Key Performance Indicators (KPIs):
- Close a minimum of 850 tickets per quarter, demonstrating efficiency and effectiveness in resolving client issues.
- Maintain a minimum client satisfaction rating of 80%, reflecting our commitment to delivering exceptional support experiences.
- Ensure that 95% of tickets are followed up every 48 business hours, ensuring clear communication and progress tracking.
- Maintain a 90% answer rate when primary on afterhours, ensuring clients receive prompt assistance even during off-hours.
Competencies, Qualifications & Certifications:
- Possess a solid understanding and working knowledge of various technologies, including Client OS & desktop support, Microsoft Server OS, Active Directory, and more.
- Demonstrate strong interpersonal skills, communication skills, active listening, and customer care, fostering positive client interactions.
- Exhibit exceptional diagnosis skills for technical issues and the ability to multitask and adapt to changes quickly in a fast-paced environment.
- Showcase technical awareness, efficiently matching resources to technical issues to deliver effective solutions.
- Have a bachelor’s degree related to IT and bring either 2 years of experience in IT or 3 years of experience in IT Consulting, showcasing your expertise in the field.
- Preference for MCSA certification, though not mandatory, demonstrating your commitment to professional development and excellence.
Apply Now
Benefits
Comprehensive Health Plans
Paid Time Off
Company Sponsored Certifications
Community Volunteer Events
Commuter Benefits & Convenient Location
Game Room
Happy Hour & Social Events
Perks & Bonuses
401K Match
Complimentary Drinks & Snacks
Don't just take our word for it...
See what past and present employees say about us!
Fundraiser at Reggies Rock Club
Team Building at Punch Bowl Social
Extra Life Fundraiser
PSM Holiday Party
Charities we love
