CAREERS

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PSM Partners

Who We Are

Porcaro Stolarek Mete Partners, LLC (PSM) is a consulting firm specializing in Technology and Talent services headquartered in downtown Chicago, Illinois. PSM is focused on long-term relationships with our clients, providing an environment to ensure career growth, the best corporate culture for our employees, and long-term sustainability.

What We Do

Our technology consulting focuses on helping small and medium-sized companies with an array of outsourced technology solutions and cloud strategies. Our Talent group is comprised of full-desk recruiters and business development professionals with the skills to help our clients hire the right team for their corporate culture.

But treated so well you don't want to.

Open Positions

We are a rapidly growing tech company looking to hire motivated, outside of the box thinkers, that align with our core values. We strive to hire individuals as excited as we are to implement, manage and empower businesses as well as workforces to change the world.

***All candidates must reside within 50 miles of downtown Chicago*** 

This position will assist with implementing and supporting an ITS standards-based network refresh. Primary responsibilities will be provisioning Aruba access points, assisting with wireless installations and surveys. Secondary responsibilities are coordinating work of junior team members, router and switch configuration, and troubleshooting network connectivity problems. 

***All candidates must reside within 50 miles of downtown Chicago***

Responsibilities 

  • Work under general supervision. 
  • Analyzes workload, monitors network capacity and performance, and diagnoses and resolves network problems.  
  • Monitors and proactively supports connectivity and associated services such as printers, workstations, WiFi and VoIP.  
  • Assists in developing, designing, documenting, and implementing new networks or modifications to existing networks.  
  • Performs Cisco router and switch configuration and troubleshoots network outage resolution.  
  • Configures network hardware services.  
  • Assists tier 1 personnel in identifying problems with network components and services.  
  • Coordinates the installation of network hardware, communications wiring, wireless telecommunications facilities, communications software, and other network components.   
  • Assists with wireless access point configuration. 
  • Plans wireless access point deployments
  • Reviews wireless survey data to determine if changes to wireless installations are necessary.

Experience

  • Minimum two years of related experience in information technology operations environments with similar technologies required. 

Technical Skills or Knowledge

  • Experience using Cisco’s OS required. 
  • Experience with routing, switching technologies from Brocade, Juniper and/or Arista preferred.  
  • Experience using Cisco’s OS required. 
  • Experience with routing, switching technologies from Brocade, Juniper and/or Arista preferred.   
  • Experience with Infoblox DHCP and DNS preferred 
  • Experience working with and troubleshooting endpoints and PCs, laptops, printers, AV equipment, and IoT devices. 
  • Experience with Microsoft Office products 
  • Firm understanding of network topology and architecture required. 
  • 802.1x  
  • WiFi survey  
  • DHCP/DNS 
  • Cisco or Aruba WiFi infrastructure 
  • Device onboarding 
  • Endpoint troubleshooting 
  • Basic understanding of network packet capture and packet analysis required. 
  • Basic understanding and use of UNIX commands required. 
  • Experience with deploying either Cisco or Aruba wireless infrastructure 
  • Familiarity with SNMP and its concepts required. 
  • Working knowledge of routing (OSPF) and routed protocols required. 
  • Strong analytical and problem-solving skills required.   
  • Performs other related work as needed. 

Preferred Competencies

  • Excellent customer service skills 
  • Excellent communication skills, especially in conveying technical concepts to a non-technical audience. 
  • Ability to diagnose network connectivity problems. 
  • Handle multiple tasks and substantial deadline pressure. 
  • Ability to handle a workload that is not necessarily predictable and may come with peaks and valleys required. 
  • Ability to respond to phone calls about network emergencies, which may come at any time. 

Working Conditions

  • Occasional irregular work schedule due to network changes or incidents. 
  • Carry or lifts loads of 25 to 49 lbs. 
  •  

The Deployment Coordinator is responsible for project management and coordination of the team activities including third-party vendors and clients.  Projects are primarily focused on deploying/migrating/upgrading technology (cloud-based solutions, operating system upgrades, etc.) through managing and following a defined process in customer environments.  Heavy focus is placed on mass data collection and analysis, deployment scheduling and project management.  High end user satisfaction is paramount.     

***All candidates must reside within 50 miles of downtown Chicago***

Responsibilities 

  • Lead and manage the project teams (both internal, vendors and client).  
  • Coordination of the Deployment Process by developing and maintaining migration schedules (Pilot and Velocity), incorporating changes, and communicating with all project teams. 
  • Facilitate status and deployment meetings with the appropriate team(s) which may include executives, vendors, internal/external project teams and support staff. 
  • Manage product procurement, tracking and inventorying as needed.  
  • Proactively manage issues throughout the project with escalation to the appropriate team(s) as needed. Assist clients with the development of Communications Plans, Marketing Plans, Training Plans. 
  • Planning Pre and Post Migration end-user support. 
  • Large data set manipulation and analysis (merging, queries, filters, pivot tables, etc.) using a database (SQL, Access, etc.) or Excel.  
  • Experience with Microsoft PC (Win 7/8/10/11) and Microsoft System Center Configuration Manager (SCCM) along with Application Deployment/Management.  
  • Active Directory, Exchange, Microsoft Office 365 Suite. 
  • Collaborate with internal resources to help secure new and residual business. This may include client visits and/or some presentation responsibilities. 
  • Identify new business opportunities through relationship management and basic knowledge of the company’s offered solutions. 

Qualifications 

  • Must be able to work autonomously throughout multiple project streams amongst multiple projects.  
  • Possesses excellent organizational skills, time management, preparation, and structure in order to be successful as a Deployment Coordinator. 
  • Understanding and/or prior experience in the Healthcare/Education vertical, lingo, HIPAA, etc. is preferred. 
  • Must be available to be on site daily to work with client team(s), vendor(s) and deployment team. 
  • BA or BS is preferred but will consider equivalent and relevant work experience. 
  • 4-6+ Yrs. experience in the IT field – Consulting experience a plus. 
  • PMP certification a plus. 
  • Strong written, communication, and presentation skills. 
  • Ability to remain flexible, objective and adapt well to change. 
  • Strong background in Project\Program Management. Experience with large enterprise companies is a plus. 
  • Experience with upgrading/rolling out of technology for a large user group (Email Migration, Active Directory, Server Migrations, Office 365, etc.). 
  • Proficient in Microsoft Office and Project; Proficient in Microsoft Access and SQL is a plus. 
  • Strong Interpersonal, self-management and team building skills; Must work well in a team setting. 

Disclaimer

  • This job description is intended to convey information essential to understanding the scope of the Deployment Coordinator position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. 
  • Nothing in this job description restricts the Company to assign or reassign duties and responsibilities to this job at any time. 
 

We are currently seeking to add an experienced Technical Recruiter to the PSM Recruitment team. This individual will join a team that is responsible for both internal and external hiring needs. This individual will need to have experience running the full IT Recruitment cycle from initial sourcing/contact to scheduling interviews, to placement. This means this person will be acting as both a Corporate and Agency IT Recruiter. The Technical Recruiter’s responsibilities will include sourcing, screening, and salary/rate negotiation while providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire and ensure we attract the best professionals. Ultimately, you will build a strong tech talent pipeline and help hire and retain skilled employees for IT positions.

***All candidates must reside within 50 miles of downtown Chicago***

Responsibilities

  • Write and post technical job descriptions.
  • Source potential candidates on niche platforms, like Dice, LinkedIn, ZipRecruiter, etc.)
  • Parse specialized skills and qualifications to screen IT resumes. 
  • Perform pre-screening calls to analyze applicants’ abilities. 
  • Interview candidates combining various methods (e.g. structured interviews, technical assessments, and behavioral questions). 
  • Coordinate with IT team leaders to forecast department goals and hiring needs. 
  • Craft and send personalized recruiting emails with current job openings to passive candidates. 
  • Participate in tech conferences and meetups to network with IT professionals. 
  • Compose job offer letters. • Onboard new hires. 
  • Promote company’s reputation as a great place to work. 
  • Conduct job and task analyses to document job duties and requirements. 
  • Keep your industry knowledge current with new technological trends and products.

Qualifications:

  • Proven work experience as a Technical Recruiter; Metrics to support.
  • Hands-on experience with various interview formats (MSFT Teams, Zoom). 
  • Technical expertise with an ability to understand and explain job requirements for IT roles. 
  • Familiarity with Applicant Tracking Systems (Bullhorn preferably). 
  • Solid knowledge of sourcing techniques (e.g. social media recruiting and Boolean search). 
  • Excellent verbal and written communication skills.

This position will assist with implementing and supporting an ITS standards-based network refresh. Primary responsibility will be racking routers and switches, patching fiber and copper connections, updating cable plant database, and troubleshooting connectivity issues. 

***All candidates must reside within 50 miles of downtown Chicago***

Responsibilities

  • Work under general supervision. 
  • Maintains system documentation. 
  • Communicating networking issues to other employees and management.
  • Troubleshoot simple network connectivity issues. 
  • Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate. 
  •  

Experience

  • Minimum requirements include knowledge and skills developed through 2 years of work experience in a related job discipline 

Qualifications:

  • Excellent customer service skills 
  • Excellent communication skills, especially in conveying technical concepts to a non-technical audience. 
  • Ability to diagnose simple network connectivity problems. 

Working Conditions

  • Some evening/weekend work required 
  • Work is a mixture of field and indoor office environment. Setup or maintenance of some peripheral equipment may require work in areas such as data rooms or wiring closets with restricted room for movement. 
  • Carry or lifts loads of 25 to 49 lbs. 
  •  

PSM SR Service Desk Engineers are responsible for providing a level of escalation support to the rest of the service desk
engineers, maintaining healthy support documentation for their assigned clients, and coordinating support trends with
the Service Desk Manager for analysis.

***All candidates must reside within 50 miles of downtown Chicago***

Responsibilities

  • Dispatch to client sites when support cannot be handled remotely
  • Escalated IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Continued system documentation maintenance and review in ConnectWise/IT Glue
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
  • Continual Improvement activities related to customer service, perception, and satisfaction
  • Maintain PSM’s SLAs on all service tickets
  • Maintain an 80% billable utilization
  • Participation in the on-call rotation
  • Billable activities include maintaining client documentation and support processes

KPI:

  • Maintain a minimum of 90% client satisfaction rating
  •  Maintain 90% answer rate when primary on afterhours

Qualifications:

  • Understanding and working knowledge related to: Client OS & desktop support (XP thru W10) | Microsoft Server OS | Active Directory| Web, spam, and anti-virus filtering | Office 365 suite & Exchange online | remote access solutions |Server and desktop virtualization | Backup & disaster recovery solutions
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
  • Diagnosis skills of technical issues and ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Understanding of support tools, techniques, and how technology is used to provide services
  • Bachelor’s degree related to IT and 3 years’ experience in IT OR 4 years’ experience in IT Consulting
  • MCSA certification preferred.
  • ITIL Foundation, MD-100
  • MS-900

PSM Service Desk Site Support engineers are responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology, to include: workstations, servers, printers, networks, mobile devices, vendor specific hardware & software, and cloud technologies.

***All candidates must reside within 50 miles of downtown Chicago***

Responsibilities

  • Consistent review and assignment of issues submitted to the ConnectWise Service Boards(s) through email, phone calls or alerts from monitoring systems
  • Dispatch to client sites when support cannot be handled remotely
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • System documentation maintenance and review in ConnectWise and IT Glue
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages
  • Maintain PSM’s SLAs on all service tickets
  • Maintain an 85% billable utilization
  • Participation in the on-call rotation
  • Escalate service requests that require engineer level support 
  • Participation in the on-call rotation

KPI:

  • Close a minimum of 850 tickets per quarter
  • Maintain a minimum of 80% client satisfaction rating 
  • 95% of tickets are followed up every 48 business hours 
  • Maintain 90% answer rate when primary on afterhours

Qualifications:

  • Understanding and working knowledge related to: Client OS & desktop support (XP thru W10) | Microsoft Server OS | Active Directory| Web, spam and anti-virus filtering | Office 365 suite & Exchange online | remote access solutions |Server and desktop virtualization | Backup & disaster recovery solutions
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
  • Diagnosis skills of technical issues and ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Understanding of support tools, techniques, and how technology is used to provide services
  • Bachelor’s degree related to IT and 2 years’ experience in IT OR 3 years’ experience in IT Consulting

Apply Now


    Benefits

    Comprehensive Health Plans
    Paid Time Off
    Company Sponsored Certifications
    Community Volunteer Events
    Commuter Benefits & Convenient Location
    Game Room
    Happy Hour & Social Events
    Perks & Bonuses
    401K Match
    Complimentary Drinks & Snacks

    Don't just take our word for it...

    See what past and present employees say about us!
    Growing your IT Career At PSM

    Establish yourself as an expert in your career!

    J.P. Morgan Corporate Challenge

    Happy Hour at Punch Bowl Social

    Holiday Heroes Volunteer Event

    PSM Holiday Party

    Charities we love

    Supercar Event

    FMSC Volunteer Event

    Team Building Casino Night

    Happy Hour

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