Chicago Based Telecom Expense Management

The advance in communications technology along with the increase in working remotely due to the COVID-19 pandemic has changed the way people within a business communicate with each other. Some employees may be working from home instead of the office, and some may be in a different city or state. As workers become more remote and spread out, it is important for businesses to have an effective telecom infrastructure that allows for fast and secure communication.

Within a working environment, employees may use several methods to communicate including video conferencing over Zoom and Skype, messaging apps like Microsoft Teams, and email that businesses often host on their servers.  With so many different ways to communicate and the services and products needed for this type of communication, businesses need to manage their expenses to get the most out of their telecom infrastructure.

At PSM Partners, we provide telecom expense management (TEM) services in Chicago, IL to help businesses maximize the use of their telecom infrastructure.  Our professionals will help audit and maintain your telecom infrastructure and come up with solutions to ensure more effective and secure in-house communication.  We will also manage the various communication products you use to help you get the most from your investment.

PSM is your Chicago TEM provider and will ensure that your business telecom is efficient and cost effective.  We offer the following managed telecom services:

  • Telecom expense management
  • Telecom audit
  • Telecom inventory management
  • Telecom contract management
  • Telecom lifecycle management
  • Managed SD-WAN
Telecom Expense Management

“Learn how we helped our client recover over $400,000 in telecom costs in the form of cash and credits.

Managed SD-WAN

Managed SD-WAN

With the spread of employees within a single business, more companies are utilizing wide-area networks (WAN) to stay connected and efficiently transmit data.  A software-defined wide-area network (SD-WAN) creates a centralized control function by leveraging software running in the cloud to help direct traffic in the WAN.  Effective SD-WAN management helps optimize data paths to all applications, data centers, locations, and the cloud. 

For the SD-WAN to allow secure, optimized connectivity, it needs to be managed to ensure that every path and gateway allows for the free-flowing transmission of data.  Our professionals provide managed SD-WAN services to ensure connectivity and efficiency.  We can also identify and implement solutions to help improve the efficiency of the SD-WAN and lower costs.  Our managed SD-WAN services will help improve network connections, application performance, user experience, and business productivity.


Unified Communications as a Service

With a traditional communications model, businesses must purchase the applications and space while trying to anticipate the capacity they need for their telecom infrastructure.  This is difficult to predict and usually leaves businesses paying for additional capacity they do not need, or not having enough which makes their telecom infrastructure much less efficient.

At PSM, we offer unified communications as a service (UCaaS) to simplify the operation of your telecom infrastructure and ensure you have the capacity for efficient communication.  With our UCaaS services, you can use our hosted communications services without having to devote time and resources to adding new features or upgrades or maintaining the infrastructure. 

 The following are the main benefits of UCaaS:
  • Improved reliability
  • Ease of management and reporting
  • Streamlined user experience
  • Security
  • Flexibility for remote and mobile employees
  • Smaller workload for your IT department
  • Less maintenance 
  • Support and troubleshooting from our team
PSM helps SME and Enterprises with their cloud communication needs, including: 
  • CPaaS
  • UCaaS
  • CCaaS
Unified Communications as a Service
Microsoft Unified Communications

Microsoft Unified Communications

Microsoft Unified Communications is a unified communications (UC) platform consisting of multiple products for communication and cloud storage.  The products included within Microsoft Unified Communications include OneDrive cloud storage, Outlook, Skype, and Microsoft Teams among others.

Microsoft Teams is a diverse application used by many businesses for communications including instant messaging, sharing files, conference calls, and individual calls.  Our professionals at PSM are Microsoft Teams consultants who can advise you on the best ways to utilize Teams and other Microsoft communications products.  Teams has become a very popular app for in-house communications and the Teams telephony capability allows for single and conference calling.

Telecom Expense Management FAQ

Telecom expense management is the management of the costs of your telecom infrastructure including voice, data, and mobile.  By outsourcing TEM to a professional like PSM, you can expect them to thoroughly analyze your telecom expenses to identify ways to cut costs and eliminate unauthorized usage and charges, late payment fees, and billing errors. 

With telecom expense management services, you will use your telecom infrastructure more efficiently while cutting unnecessary costs.

Voice-over-IP (VoIP) is a cloud-based service for voice calling over the internet which comes with a lower cost of voice calling over the phone.  United Communications as a Service (UCaaS) is an expansion of VoIP services that integrates other types of IP communication along with voice calling including messaging, video conferencing, screen sharing, and more.

With both VoIP and UCaaS services, a third party provides the platform and applications for your business to use within your telecom infrastructure.

Unified communications describe a service in which a third party provides multiple applications for different types of communications that are integrated into one platform.  A commonly used example is Microsoft Unified Communications which includes OneDrive cloud storage, Outlook, Skype, and Microsoft Teams among others.

Microsoft Teams is one application included within Microsoft Unified Communications that allows for text messaging, voice calling, and video conferencing. 

A software-defined wide-area network (SD WAN) uses various software applications to optimize communications over a large network.  With this type of network, a centralized, software-based controller that can be hosted in the cloud is used to manage the networking hardware.  The SD WAN securely connects users within the network to applications and the various pathways within an SD WAN can be encrypted for security purposes.

Talk to Our Telecom Expense Management and Cloud Communication Specialists Today - Schedule a Free Consultation

Internal telecom infrastructure has never been more important as more businesses are having people working remotely.  If you want to ensure that you are using your telecom infrastructure as efficiently as possible, contact our professionals at PSM for telecom expense management.  We will analyze your telecom situation and implement solutions to maximize efficiency and lower your expenses.

Call our professionals at PSM at (312) 940-7830 for telecom expense management services.

Call (312) 940-7830
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