Artificial intelligence, also known as AI, has become increasingly popular in recent years. According to Statista, artificial intelligence has a current market value of almost 100 billion U.S. dollars, and it is expected to skyrocket by 2030, reaching a market value of almost 2 trillion U.S. dollars. This expected growth not only signifies the vast range of opportunities in the AI market but also signals a fundamental shift in the way we interact with technology. Artificial intelligence works by using pre-programmed data in order to replicate human like information and tasks. Generally, AI programs operate by receiving large amounts of data, which then gets analyzed for patterns which helps to make estimates. According to a 2022 IMB study, 35% of companies are using AI and 42% of companies are exploring AI to help enhance their day-to-day operations. Many companies have already started using artificial intelligence, like ChatGPT to help complete routine tasks such as writing articles and creating social media posts, but what some may not realize is that AI can help hiring managers create appealing job descriptions that attract qualified candidates. In this blog we will break down the advantages and disadvantages of using ChatGPT to assist in writing job descriptions and best practices for getting the results you want.
What Is ChatGPT and How Does It Work?
Chatbot GPT (ChatGPT) is a conversational AI language model developed by OpenAI. The newest version of OpenAI’s language model system, GPT-4, was officially launched on March 13, 2023. ChatGPT is one of the most advanced language models, known for its ability to understand context, generate coherent text, and provide relevant responses to a wide range of queries. It has been trained on an extensive dataset from various sources, making it capable of understanding and producing text in multiple languages and domains. ChatGPT can be used for a variety of applications, including customer support, virtual assistants, content generation, language translation, and much more. Users interact with ChatGPT by inputting text-based queries or prompts, and the model generates responses based on its training data.
Keep in mind that my knowledge is based on information available up to September 2021, and there might have been updates or newer versions of GPT since then.
What Are the Advantages of Using ChatGPT to Write Job Descriptions
Streamline administration time
As companies continue to develop and grow, administrative tasks become increasingly important. Hiring managers can use ChatGPT and other AI software to help with tasks, like writing job descriptions to be simpler and more efficient. AI software can seamlessly create job descriptions based on specific criteria you input such as job title, responsibilities, and qualifications. By using ChatGPT, companies can streamline their administrative processes, saving both time and money. One key task that ChatGPT can assist with while writing job descriptions is to provide templates and formatting assistance for the job description to ensure that it is well-structured and visually appealing. Additionally, ChatGPT can help proofread and edit a job description to ensure that it does not have errors and is written clearly and precisely. According to LinkedIn, concise job descriptions receive 8.4% more applications per view than the median. By using artificial intelligence to analyze data and suggest appropriate wording, employers can create job descriptions that meet their needs quickly and easily. This not only reduces tedious labor, but also improves the overall quality of job descriptions.
Offers unbiased and inclusive descriptions
Companies are constantly working to make their job descriptions more attractive to qualified candidates in hopes that they will have a larger, more diverse applicant pool. According to Glassdoor, 3 in 4 (76%) job seekers and employees today report that a diverse workforce is an important factor when evaluating companies and job offers. One way to achieve a diverse applicant pool and workforce is to incorporate inclusive language within a job description. Using inclusive language in job descriptions can help to attract and retain talent from diverse backgrounds, while also avoiding unintentional discrimination. With the help of AI chats, hiring managers can incorporate inclusive language into their job descriptions, ensuring that they appeal to a more diverse range of candidates.
What Are the Disadvantages of Using ChatGPT to Write Job Descriptions
Generates descriptions with reduced quality
When it comes to hiring, recruiters and hiring managers are constantly on the lookout for ways to streamline the process and find the perfect candidate quickly. According to an Indeed survey, 52% of candidates say the quality of a job description (e.g. spelling, grammar, role description, formatting) is “very” or “extremely influential” on their decision to apply for a job. That is why it is critical to generate and publish high-quality job descriptions. ChatGPT may seem like a convenient tool to accomplish this, but there are some drawbacks to rely solely on AI technology. While it can be helpful in certain tasks, like screening resumes, it lacks accuracy and can produce poor quality results when it comes to more complex tasks like creating attention-grabbing job descriptions. This is due to the fact that AI heavily relies on pre-programmed algorithms, which may not account for all variations in language and depth of context. That’s why it’s important to exercise caution when using such ChatGPT to create a job description, and to supplement it with human judgment and expertise where necessary.
Produces inhumane content
According to LinkedIn, if the tone of your job post doesn’t match your culture, applicants are 2-4x less likely to apply. While ChatGPT has the capability to generate in-depth job descriptions, it lacks knowledge and insight that experienced hiring managers hold. This can result in job postings that are overly generic, vague, and not a perfect match for the role or the company. Furthermore, if you’re hiring for a new position, ChatGPT may fail to encapsulate the essence of the job and produce a below-average description. This can have a negative impact on your company brand, as potential candidates may view communication as insincere and impersonal. Therefore, it is always advisable to combine technological assistance with the knowledge and expertise of experienced recruiters and hiring managers to deliver the best possible outcome.
How to Use ChatGPT to Write a Job Description
We wanted to see how accurate and in-depth ChatGPT could be when generating job descriptions, so we asked it to “Write a job description for a Help Desk Technician for PSM Partners in Chicago, IL”. This is its response:
Job Description: Help Desk Technician
Location: Chicago, IL
Job Type: Full-time
Overview: PSM Partners, a leading IT solutions provider, is seeking a skilled and customer-focused Help Desk Technician to join our team in Chicago, IL. As a Help Desk Technician, you will be responsible for providing top-notch technical support and assistance to our clients, ensuring their computer systems, software, and hardware run efficiently.
- Respond to client inquiries via phone, email, and chat to resolve technical issues with hardware, software, and network systems.
- Troubleshoot and diagnose problems related to computer hardware, software, and network systems.
- Provide step-by-step instructions to clients on resolving technical issues.
- Escalate complex technical issues to the appropriate level of support within the IT department.
- Maintain accurate records of client inquiries, issues, and resolutions in a ticketing system.
- Collaborate with other IT team members to identify and resolve technical issues.
- Assist with maintaining hardware and software inventory records.
- Participate in ongoing training to stay updated on new products and technologies.
- Associate degree or higher in Computer Science, Information Technology, or a related field.
- At least 2 years of experience in a technical support role.
- Strong customer service skills with a friendly and professional demeanor.
- Strong problem-solving skills and attention to detail.
- Knowledge of Windows and Mac operating systems, as well as hardware and software troubleshooting.
- Excellent written and verbal communication skills.
- Ability to multitask and manage priorities in a fast-paced environment.
- Willingness to work occasional evenings and weekends, as needed.
Join our dynamic team at PSM Partners and take the lead in providing outstanding technical support to our valued clients. Apply now to seize this exciting opportunity in Chicago, IL.
When it comes to job descriptions, one would expect that the information provided above is high quality and detailed. However, this may not always be the case, as evidenced by ChatGPT generated Help-Desk job description lacking sufficient information about the position as it applies to PSM. ChatGPT can assist you in generating a basic job description and including relevant keywords for search engines. However, it may not capture the uniqueness of your company’s culture, vision or specific requirements for the position.
Using AI to create a simple job description is a reasonable starting point. It can save you time, and you can take advantage of the technology’s benefits. Nevertheless, it’s important to exercise caution when relying on such tools for essential tasks like job descriptions, as inaccuracies can have detrimental effects on the hiring process. Employers may end up attracting the wrong candidates or miss out on potential candidates due to crucial details missing from the description. It’s crucial to carefully review and customize job descriptions to ensure that they accurately reflect the needs of the position and the company.
ChatGPT can help you save time by assisting you in writing a good job description, but recruiting should be left up to professionals. Let’s see what ChatGPT has to say:
As an AI language model, I can provide you with information and guidance on various topics, including hiring, but I am not equipped to handle the specific tasks and responsibilities involved in the hiring process.
Hiring talent involves various tasks, such as creating job descriptions, advertising the position, screening resumes, conducting interviews, and evaluating candidates’ skills and experience. These tasks require human judgement, experience, and expertise, which cannot be fully replicated by an AI language model like myself.
While I can provide you with general advice and best practices for hiring talent, the final decision about hiring a candidate should always be made by a human being with the necessary skills and experience to assess a candidate’s fit for the role and the organization.
How Can PSM Partners Help with Your Staffing and Recruiting Needs?
At PSM, we can provide IT Recruiting Services for businesses and institutions that need skilled IT talent. We take a consultative-based approach in which we become an extension of your recruiting team to find the right talent that can best handle your IT management or project needs. When we provide IT staffing, we typically send you three candidates who we believe are a great fit for your needs so you can choose who you want to hire. You can expect the following when you work with PSM as your IT recruitment agency:
- Technical and cultural discovery: We will understand your needs, goals, and technical challenges so we can recruit the best candidates.
- Candidate sourcing: IT candidates that have the credentials to match your needs are recruited.
- IT recruiting team/candidate meetings: We will meet with the IT candidates face to face or via video conferencing.
- Technical team/candidate meetings: IT candidates are screened and assessed based on their potential to fit within your culture and technology needs.
- Candidate placement: We will send you qualified candidates who pass our screening so that you can make a final decision on who to hire.
- 30-60-90 day reviews: We will follow up with reviews every 30, 60, and 90 days to ensure that the candidates are working out well for your business.