Chicago's Preferred Managed Services Provider

In today’s business landscape, technology plays a critical role in driving growth. However, managing IT infrastructure can be intricate and time-intensive, diverting your attention from other crucial business facets. That’s where PSM steps in to simplify your responsibilities. 

24/7/365 Eyes on Glass

At the heart of our commitment lies an unwavering dedication to your needs, knowing they don’t abide by conventional hours. Our vigilant 24/7 service desk is delivering steadfast support whenever you require it.

Day or night, don’t let technical glitches impede your work—our expert assistance is just a call away, ensuring your digital journey remains seamless and your productivity soars.

Managed Services

Why You Need PSM

Proactive Maintenance and Support

At our core, we specialize in offering proactive monitoring, meticulous maintenance, and unwavering round-the-clock support tailored specifically for your IT infrastructure. Our primary goal is to anticipate and mitigate issues before they ever have a chance to disrupt your operations, thereby guaranteeing a seamless and uninterrupted business continuity.


At the forefront of safeguarding businesses, we prioritize cybersecurity by implementing rigorous security measures and ensuring strict compliance with industry standards and regulations. By fortifying these defenses, they effectively shield sensitive data, mitigating security risks and bolstering resilience against evolving cyber threats.

Two-Year IT Roadmap

As your dedicated technology advisor, we begin by conducting a meticulous assessment of your business needs. This assessment serves as the foundation for crafting a two-year IT roadmap, specifically tailored to optimize systems, strategic upgrades, and scalable technology implementations aligned with your growth objectives.

Scalability and Flexibility

Empower your business's growth with our adaptable solutions that seamlessly adjust to your evolving needs. Whether you opt for co-management alongside your in-house IT team or prefer our comprehensive management, we offer flexible choices.

Focus on Core Business Functions

By outsourcing IT management to PSM, your business can focus on their core competencies and strategic initiatives without getting bogged down by IT-related tasks. This allows for greater focus on driving business growth and innovation.

Cost Savings and Predictable Expenses

Choose our managed IT model for substantial cost savings—no need for expensive infrastructure or maintaining an in-house IT team. Benefit from our predictable, subscription-based pricing for budget transparency and ease.

Our team of experienced IT professionals are dedicated to overseeing, supporting, and maximizing your business's technology investments. Under our Managed IT Services, we offer:

Cybersecurity Management

As your Managed Security Service Provider (MSSP), we craft industry leading and battle tested cybersecurity strategies tailored specifically for you. Our team of experts are here day and night to ensure your company, data, and assets are protected using complete end-end solutions from Microsoft. Our experts leverages custom automation along with runbooks to take immediate actions mitigating security risks and actively threat hunts using the latest signals to identify potential problems. 

PSM Partners Security Services includes regular security hygiene such as vulnerability management programs, policy and controls enforcement, and continuously evolving attack surface reduction techniques. Through technologies like Microsoft Defender XDR, Sentinel, Purview, and Entra ID Protection, PSM Partners gives you the peace of mind knowing your missions critical systems are protected.



  • Risk and CIS/NIST Assessment 
  • Policy Creation and Control Enforcement 
  • End to End Protection (XDR, SIEM, Perimeter, & Cloud) 
  • Vulnerability Management Program 
  • Highligh Skilled Security Engineers 
  • Risk and Security Reporting 

Technology Advisor

As your technology advisor, we bridge the gap between business needs and technical knowhow to foster system efficiency and overall growth. Our goal is to assist in making the most of your technology investments by offering strategic guidance, minimizing risk, and finding innovative ways to use technology to grow your business. Our team of Advisors have decades of experience helping companies just like yours!


  • Asset Lifecycle Management
  • Technology Roadmap & Planning
  • Operational IT Management
  • IT Cost Analysis & Management
  • C-Suite and Board level presentations and reporting 
  • Microsoft Cloud Adaption Framework Assessment
What is the difference between a service desk and a helpdesk

Network Operation Center

PSM Partner’s Network Operations Center (NOC) is completely focused on systems uptime, accessibility, and resilience. Our clients entrust us with their most mission critical systems and through proactive monitoring and custom resolution automation we ensure maximum stability. It doesn’t stop there – PSM Partner’s NOC is continuously performing maintenance on all systems including testing backups, patching infrastructure and optimizing Microsoft Cloud utilization avoiding costly downtime and outages.


  • 24x7x365 Infrastructure Alerting and Management
  • Storage and Backup Management
  • Network Performance Monitoring and Optimization
  • Core Network Application Support
  • Microsoft Cloud Management and Optimization 

Remote & Onsite Helpdesk

Our skilled support team is here to assist your users day or night 24x7x365 with service requests, break/fix support, and endpoint management. With a highly certified team, PSM Partners is able to resolve issues quickly and completely allowing your users to get the efficient support they need. Our industry leading first touch ticket closures ensures our clients enjoy frustration free support without all the back and forth!


  • 24x7x365 Support – Live Answer
  • White Glove Chicago-Based
  • Endpoint Management
  • Industry Expertise
Business IT Support Chicago, Illinois-min
Tony Czupryna
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PSM has been an exceptional technology partner for us. Their expert guidance, project management, and support have been invaluable. Mike, our dedicated contact, has made a significant impact with his expertise. Their co-managed IT services have greatly improved our technology operations. We're genuinely grateful for their outstanding work.
Bryan Andrews
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I have worked with many companies that provide managed IT services and PSM Partners is by far the best. Their team is professional, responsive and always eager to help get us back up and running whether the problem is big or small. They have saved us a lot of time and money by always keeping things running. I prefer to do business with honest and client focused businesses and PSM has always met those qualifications. I highly recommend PSM to anyone in need of managed IT services.
Matt Sulentic
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PSM is an outstanding service provider. They recently completed Intune device management deployment for my firm, which operates in the finance industry. The project finished on schedule and under budget. Our main points of contact were Andrew Joslin, Vince Adamo, and Ilya Gofman - each was responsive, personable, and focused on delivering a great outcome for my company. PSM is wonderful to work with and I highly recommend them for business IT & cybersecurity implementation.
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NGE has been utilizing PSM for the after-hours support for a little over 1 year now. We have had nothing short of excellent customer service with clear and friendly communication. PSM has provided us responsiveness, professionalism, and expertise. Issues that they were not able to address have been escalated to our onsite team in a timely manner. PSM continues to maintain regular check-ins with the NGE management team looking for areas to improve or adjust as needed. NGE recommends PSM for their exceptional support services.
Art Huenecke
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Over a long period of time, I have found PSM is a great team of technology professionals to work with to support my internal technology team. They provide me with expert consultative guidance, project management, and detailed in-depth support for current or aged solutions. PSM is always prepared to get the job done and work through the difficult issues until the solutions is reached and all are satisfied with the results.
Crosby Bradford
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I've been working with Shawn at PSM for about a year now and have been really impressed with his team's work on the large scale projects we have had in moving/operating a new firm. He's always available and ready for my panic dials and gets involved at a very granular level. Our most recent project was a Firewall/Switch/AP Implementation and it was a rough job, but they did a great job!

Schedule a Consultation

If your business could benefit from working with a professional for managed IT services, contact our professionals at PSM Partners.  You can reach us at (312) 940-7830 for IT management services in the Chicago, IL area.

Call (312) 940-7830

(Managed Services, Cloud Services, Consulting, Cybersecurity, Talent)

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