There has been a huge shift into cloud computing as more businesses and organizations are switching to an online cloud environment for data storage and other tasks. There are several benefits to cloud computing, including increased scalability, flexibility, and resource availability. Cloud computing also offers secure data storage and prevents data loss due to issues […]
Cloud Cost Optimization: How to Lower Cloud Costs Read More »
The decision to relocate your company’s office or build a new site is pivotal in your business journey. This shift reflects growth, adaptation to changing business needs, and often a quest for enhanced productivity and efficiency. However, it’s essential to understand that office relocation and site build-out present a unique set of challenges from an
In today’s fast-paced digital world, technology is the lifeblood of businesses. It drives productivity, streamlines operations, and helps maintain a competitive edge. Central to this tech ecosystem are personal computers (PCs). Businesses are constantly grappling with the challenge of keeping their PC infrastructure up-to-date. Whether through ongoing refreshes or bulk upgrades, businesses strive to maintain
The Impact of Ongoing PC Refreshes on Productivity and Performance Read More »
In this dynamic landscape, one-third of customers emphasize the significance of resolving their concerns in a single interaction, regardless of how long it takes, as a pivotal factor in a positive customer experience. This underscores the importance of a reliable IT service desk operating as a support system, ensuring that customers receive swift and efficient
6 Strategies to Enhance Your IT Service Desk for Optimal Performance Read More »
Balancing a “cloud-first” approach while maintaining on-premises systems is a common challenge for organizations as they shift to using cloud services. One of the questions we often hear at PSM is, “Do I still need to keep my Active Directory (AD) if I move to Microsoft 365 and Azure?”. Well, the easy answer is that
What Is On-Premises Active Directory, and Do I Still Need It? Read More »
In today’s rapidly advancing digital age, Information Technology (IT) is a foundation for successful businesses. It serves as the primary catalyst for enhancing adaptability and innovation within companies. The arrival of transformative technologies like artificial intelligence (AI), machine learning, and the Internet of Things (IoT), have presented companies with unparalleled opportunities to streamline operations and
IT teams often exhibit significant variations from one business to another. The composition and duties of your IT department are influenced by various elements, including company size, business objectives, industry-specific compliance demands, and cybersecurity vulnerabilities. Nevertheless, there are certain key roles and responsibilities that all IT leaders should consider, regardless of whether they are establishing
What Does an IT Department Do? Read More »
In today’s fast-paced business landscape, Managed Service Providers (MSPs) have emerged as indispensable partners for organizations seeking to offload some of their IT management. By entrusting MSPs with their technology needs, businesses can focus on their core operations while benefiting from expert support and resources. However, not all MSPs are created equal. It’s crucial to
Top Red Flags of Managed Service Providers (MSP) Read More »
Few businesses can manage their daily activities without relying on their IT infrastructure. For small and medium-sized businesses especially, they need their IT infrastructure to be efficient to operate their business and they typically do not have the resources for an in-house IT support team. This means that when they face an issue such as
The Pros and Cons of Remote IT Support and On-Site IT Support Read More »
With technology advancing at a rapid pace, the terms Information technology (IT) and Operational Technology (OT) have become increasingly common to hear from within certain companies. The integration of information technology systems with operational technology systems has allowed companies to be able to streamline their processes and gather vast amounts of data that can be
IT vs. OT: How Do They Differ? How Do They Work Together? Read More »
